Frequently Asked Questions

Synthetic Dreads  

Are Synthetic Dreads harmful for my hair?
No. You can find more information about this in this blog.  

How long does my hair have to be to install Synthetic Dreads?
Dreadshop recommends a hair length of at least 6 cm/2.5 inch.  

How many dreads do I need for a full head of Synthetic Dreads?  
You can use 6 packs of Dreads for a full head of dreads. You can find more information in this blog. 

How many dreads do I use with a sidecut, mohawk, undercut or three quarters shaved?
You can find more information about it in this blog. 

How can I install Synthetic Dreads?
On Youtube we have several videos in which we show you different techniques. Click here to go to our YouTube channel.   

Can I wash my Synthetic Dreads?
Yes you can wash your Synthetic Dreads. You can read more in this blog.  

How can I maintain my Synthetic Dreads?
You can find more information about it on this information page. 

How long can I keep in my Synthetic Dreads?
You can keep Synthetic Dreads in your hair for about 2-3 months. If you don’t take them out after 3 months your regrowth will have knotted so much that it will be very hard to comb out.  

Can I use my Synthetic Dreads again after I have removed them?
You can use Synthetic Dreads more than once! Read this blog to learn how to remove your dreads. 

I’ve got a rash on my scalp because of my Synthetic Dreads. What do I do?
Don’t worry, in this blog you can read what you can do about this.

Can I go to the sauna when I am wearing Synthetic dreads?
Yes you can. Read all about it in this blog.  

What are DE and SE dreads?
This is stands for Double Ended and Singled Ended dreads. You can more informations about it here.

I want to make Synthetic Dreads myself, how can I do this?
Read this information page or visit our YouTube channel and watch our videos on how to make Synthetic Dreads.

Real Dreads

Are Real Dreads harmful for my hair?
No, real dreads are not harmful for your hair. Read more about it in this blog.  

How long does my hair need to be to make Real Dreads?
Dreadshop recommends a hair length of at least 10-15 cm / 4 - 6 inch. Read this blog for more information.  

How long does my hair need to be to make Real Dreads and extend them?
For making and extending Real Dreads your hair needs to be at least 15 cm / 6 inches long. You can find more information here.

Can I wash my Real Dreads?
Yes, you can wash your Real Dreads. We recommend to not wash your hair or get it wet during the first four weeks you have your dreads. After this you can wash your Dreads with a special Dreadlock shampoo. Read more about maintaining your Real Dreads here.    

I have Real Dreads, but I don’t want them anymore. What options do I have?
You don’t have to cut them off, read this to see what options you have.  

Shipping  

I only need 1 product, can you send it in an envelope so the shipping costs are lower?
In the past we have had bad experiences with sending products in envelopes. They often got lost in the mail. That is why we now only send our orders with track and trace information, so you can always track the order.  

If I place an order in the webshop, when will I receive the package?
You can find more information about shipping here.

Returning  

I ordered dreads in the wrong color/length, can I exchange them?
Unfortunately we cannot exchange your product. If you’d prefer to receive another product, return the product and then place a new order on the website. 

I have already worn my dreads, can I return them?
Unfortunately you can’t return dreads when you have worn them.  

How can I return my order?
You can read more information on returning here.

Who will pay the shipping costs for returning a package?
The shipping costs for returning products are at your own expense.  

Orders

Can I change my order?  
As long as the products are still in your shopping cart, you can change products. When you have finished the order it is not possible to change your order.  

Can I cancel my order?
If we haven’t shipped your order yet, we can cancel it for you. If your order already has been shipped, you can return your package within 30 days.

I have placed an order, but the address is incorrect, what can I do?
If you haven’t received an email with track&trace code yet, you can email us at orders@dreadshop.com. If your order hasn’t been shipped yet, we can change the address for you.  

Payment

How can I pay my order at Dreadshop?
Go to this page for payment information.  

My account

I forgot my password, what can I do?
Go to the login screen and click ‘Forgot your password?” Fill in your email address, you will receive an email with instructions and a link to create a new password. Create a new password and confirm this.  

How can I unsubscribe from the newsletter?
Click “Unsubscribe”  on the bottom of the newsletter. Did you already delete the newsletter? Please send an email with your request to orders@dreadshop.com.  

Other

Do you have another question? Email us at orders@dreadshop.com, we’re happy to answer all your questions!